Using this website

Appointment requests

Submitting a form does not confirm an appointment. The clinic must confirm availability and may offer another date or time. Contact the team when you need to reschedule or cancel.

Educational information

Website articles are general information, not a diagnosis, a prescription or a substitute for an examination by a veterinarian. Do not use the booking form as an emergency response channel.

Account responsibilities

Keep your password private and provide accurate contact details. Do not try to access another customer’s account or information. Contact the clinic promptly when you suspect unauthorised access.

Reviews and photographs

Published reviews and photographs require an appropriate permission or lawful basis for display. Reviews must reflect genuine experiences. External review and map links are operated by their respective providers.

Contact

For questions about these terms, contact dkb@drpetlife.com or call the clinic.