Pet parent guidance
What your appointment status means
Understand pending, confirmed, completed and follow-up appointment statuses in the Dr. Pet Life customer dashboard.
Requested is not yet confirmed
New and pending requests are waiting for the clinic to review availability. A preferred date entered in the form should not be treated as a confirmed appointment.
Confirmed and upcoming
Confirmed means the clinic has accepted the arrangement. Check the date and time in your dashboard and contact the team if the details need changing.
Completed and cancelled
Completed records a visit that the team has marked as finished. Cancelled means that booking is no longer going ahead. Neither status by itself is a statement about your pet’s health.
Follow-up required
The team may attach a follow-up date or a message after your visit. Read the information and contact the clinic to clarify the next appointment. A follow-up date does not automatically reserve a time slot.
See something unexpected?
Contact the clinic about a missing or incorrect booking. To protect privacy, an old appointment is not linked to a new account solely because a phone number or email matches.
General information only. Online content cannot replace an examination or advice tailored to your pet. Contact a veterinarian for individual concerns.